Competition in gas and electricity markets continues to develop. The retail market, in particular, is characterized by a large number of consumers who have switched, or who intend to switch. Consumers benefit from competition through lower prices and the increasingly innovative services being offered to small consumers and small enterprises. Their active participation is becoming more relevant to the operation and development of the market, and the role of regulators in Consumer Protection is also more prominent and undergoing a significant change in its scope.

The objective of the workshop is to provide a comprehensive overview of the state of play of the consumer protection debate from different points of view.